Frequently Asked Questions

• Where are your products made?

  Our products are made to order by trusted fulfillment partners with production facilities located in multiple countries. Orders are produced at the facility that can best serve your shipping destination.

• How long will my order take?

  Production usually takes 2–5 business days. Shipping typically takes:
  Canada: 3–8 business days
  United States: 3–8 business days
  

• Can I change or cancel my order?

  Because production begins shortly after an order is placed, changes or cancellations are only possible if production has not yet started. Please contact us as soon as possible.

  Check the return policy for more information.

• How do I know what size to order?

  Each product includes a detailed size guide. We recommend comparing the measurements with one of your favorite garments before placing your order.

• Will I receive a tracking number?

  Yes. You'll receive a shipping confirmation email with tracking information once your order has been shipped.

• Do you ship internationally?

  We ship only to Canada and USA. Shipping availability and delivery times may vary depending on your location.

• What if my order arrives damaged?

  Please contact us within 30 days of delivery and include photos of the damaged item. We'll review the issue and arrange a replacement or refund if appropriate.

• Why are your products made to order?

  Producing items only after they're ordered helps reduce excess inventory and unnecessary waste while ensuring every product is made specifically for you.