Return & Refund Policy
At SYNTAX_, every item is produced specifically for your order. We do not keep inventory, and production begins shortly after your purchase is confirmed. Because all products are made to order, we do not accept returns, exchanges, or cancellations once production has started. Please review your order carefully before completing your purchase, including your selected size, color, shipping address, and other details.
Returns
At SYNTAX_, every item is produced specifically for your order. We do not keep inventory, and production begins shortly after your purchase is confirmed. Because all products are made to order, we do not accept returns, exchanges, or cancellations once production has started. Please review your order carefully before completing your purchase, including your selected size, color, shipping address, and other details.
Damaged or Incorrect Items
Your satisfaction is important to us. If you receive an item that is:
- Damaged during shipping,
- Defective due to a manufacturing issue, or
- Incorrect compared to the order you placed,
please contact us within 7 days of receiving your order. To help us resolve the issue quickly, include:
- Your order number
- A brief description of the issue
- Clear photos showing the product and the problem
If the issue is confirmed, we will provide a replacement or another appropriate solution at no additional cost.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Made-to-order products
- Products ordered in the wrong size or color by the customer
- Items showing signs of wear, washing, or misuse
- Products returned without prior approval
Refunds
Refunds are only issued if:
- Your order cannot be fulfilled, or
- We determine that your item arrived defective or incorrect and a replacement is not possible.
Approved refunds will be processed using the original payment method.
Contact Us
If you have any questions regarding your order or this Return & Refund Policy, please contact our support team before placing your order.
Thank you for supporting SYNTAX_. Our made-to-order approach helps reduce overproduction and unnecessary waste while allowing us to deliver premium-quality products crafted specifically for you.